Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a reprint. NO refunds. Your images can be reprinted or store credit will be issued to be used towards transfers, blanks and gang sheets.

Supplies purchase through our page must go through a third-party vendor for returns or exchanges through them. 

You must contact the third-party seller within 14 days of receiving it to request return information. You can then file an A-to-z Guarantee claim by following these steps:
  1. Log in to the Amazon Payments account at https://pay.amazon.com/us
  2. Find the order or transaction on the Overview page
  3. Click the Details link to view the transaction details
  4. Click Problem with this transaction? or Problem with this order and then click Contact Seller
  5. Select a reason for the claim. Most sellers have a returns policy that's similar to Amazon's, but some may vary. For example, if the seller's listing is eligible for Amazon Prime, it will have the same return policies as items fulfilled by Amazon.com. Amazon also checks returns, but the level of inspection depends on the item's return policy. Amazon may not issue refunds for self-damaged items, incorrect items, or other similar circumstances.


To be eligible for a reprint, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need a receipt or proof of purchase. If its a gang sheet transfer you are trying to reprint it must be uncut or unaltered. Once you cut, trim, or alter the gang sheet you forfeit the right to a reprint.

Ensure the accuracy of all details in your shipping address before placing an order, and confirm the order details in the order confirmation email sent after placing your order.

To start a return, you can contact us at info@premierdtf.com

You can always contact us for any return questions at info@premierDTF.com 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have once contacting us, and once the return is accepted, make a separate purchase for the new item.

No Refunds

We uphold a strict no refund policy. Once an order has been placed, it is considered final. Instead of refunds, under specific circumstances determined by our customer service team, we may offer a store gift card equivalent to the value of your order.

Digital Media

Any custom images created will not be refund. Once the order has been completed your purchase is final.

Store Gift Cards

In situations where there may be a valid concern with the order qualifying for compensation, as determined by our customer service team, we will issue a store gift card for the full value of your purchase. This store gift card provides you with the flexibility to place a new order at your convenience, aligning with our commitment to customer satisfaction.

Exclusions to Compensation

Please be aware that there are instances where compensation in the form of a store gift card will not be provided:

  • Color Variations: We print based on the file you submit. Therefore, we are not accountable for any color disparities between your design file and the final printed transfer. We recommend proofing your colors before submission.
  • Shipping Issues: Once your order departs our facility, we are not responsible for any shipping delays or damages incurred during transit. For shipping-related concerns, please contact the shipping carrier directly.
  • File Quality: Our print quality relies on the quality of the file you provide. We do not enhance or modify your designs. Issues arising from low-resolution or poor-quality files submitted will not be eligible for compensation.

Ensuring Success with Your Order

To ensure that your order meets your expectations, we suggest the following:

  • Review your design meticulously before submission.
  • Ensure your file adheres to our suggested guidelines for resolution and format.
  • Proofread your designs for any errors or quality issues.

Customer Service

If you have any inquiries or concerns regarding your order or our refund policy, please don't hesitate to contact our customer service team. We are here to assist you and guarantee your experience with Premier DTF is a positive one.

Acknowledgment of Refund Policy

By placing an order with Premier DTF, you acknowledge that you have read, understood, and agreed to our refund policy.